Shipping Policy

Our products are primarily shipped from our warehouse in China. We provide international shipping services for wholesale and retail clothing products.

We will select an appropriate shipping method based on your order, delivery address, product availability, and other relevant logistics conditions.

1. Order Processing Time

We make every effort to process your order as quickly as possible.

Under normal circumstances:

• In-stock orders are usually processed and shipped within 1–4 business days after the order is placed and payment is successfully completed.
• Most normal orders will be dispatched as early as reasonably possible.
• If certain products require stock transfers, inventory reorganization, or replenishment, order processing may be delayed by approximately 7 business days.
• Wholesale orders, large-volume orders, or orders containing special products may require different processing times from standard retail orders.

If an order experiences a significant delay, we will contact the customer when reasonably possible.

2. International Shipping

We primarily ship products from our warehouse in China to customers worldwide.

Our current shipping destinations include, but are not limited to:

• Asia
• Europe
• North America
• South America
• Oceania
• Africa
• Middle East
• Other regions where international shipping services are available

Due to differences in import regulations, customs policies, and logistics conditions, certain products or destinations may not be eligible for delivery.

If you are unsure whether we can ship to your country or region, we recommend contacting our customer service team before placing your order.

3. Shipping Time

Shipping times vary depending on the destination country or region, shipping method, customs processing time, and other factors.

The estimated international shipping time is generally:

7–25 business days

Shipments to remote areas, special shipping routes, or packages subject to customs inspection may require additional time.

The shipping times stated above are estimates only and do not represent a guaranteed delivery deadline.

Please note that shipping time does not include the time required to process and dispatch your order.

Example:
Order processing time: 1–4 business days
International shipping time: 7–25 business days
Actual total delivery time may vary depending on the destination and shipping method.

4. Shipment Tracking

After your order has been shipped, we will normally provide you with a shipment tracking number.

You can use the tracking number to check the transportation status of your package.

For some international shipments, it may take some time for tracking information to appear or update in the logistics system of the destination country after the package leaves China.

If tracking information has not been updated temporarily, this does not necessarily mean that the package has been lost. The package may be in international transit, undergoing customs processing, or waiting to be scanned by the local delivery company.

5. Customs Duties and Import Taxes

Because our products are shipped internationally from China, some orders may be subject to customs inspection in the destination country.

Depending on the laws and regulations of the destination country, customers may be required to pay:

• Customs duties
• Import taxes
• Value Added Tax (VAT)
• Customs clearance fees
• Other fees charged by the destination country or logistics provider

These charges may not be included in the product price or shipping fee.

If import taxes, customs duties, or customs clearance fees are imposed by the destination country, such charges are generally the responsibility of the recipient in accordance with local laws and customs regulations.

We do not control customs policies, tax rates, or customs clearance times in different countries.

6. Customs Delays

Customs inspections may extend the delivery time of a package.

The following situations may cause shipping delays:

• Customs inspection;
• Import document review;
• Local import regulations;
• Payment of duties or taxes;
• Public holidays;
• Severe weather;
• Air or sea transportation delays;
• Local delivery company issues;
• Other circumstances beyond our reasonable control.

Such delays are not directly controlled by us and therefore are not considered part of the normal order processing time.

7. Delivery Address

When placing an order, customers must provide complete and accurate delivery information, including:

• Recipient’s full name;
• Complete delivery address;
• City and postal code;
• Contact telephone number;
• Email address;
• Any other information required for delivery.

If a package cannot be delivered, is returned, or requires redelivery because the customer provided an incorrect or incomplete address, additional shipping or delivery charges may be the responsibility of the customer.

8. Lost or Damaged Packages

If you notice significant damage to the outer packaging when receiving your package, we recommend taking photos or videos before accepting the shipment as evidence.

If a product is lost, seriously damaged, or affected by another shipping issue during normal transportation, please contact us as soon as possible after discovering the problem.

To help us investigate the issue with the logistics provider or submit a claim, we may ask you to provide:

• Order number;
• Shipment tracking number;
• Photos of the package;
• Photos or videos of the products;
• Other information related to the shipping issue.

We will assist you in handling the matter based on the specific circumstances.

9. Shipping Delays

Once a package has been handed over to a logistics company or carrier, the actual transportation route and delivery time are managed by the relevant shipping service provider.

We will provide tracking information and assist customers in checking the status of their packages within a reasonable scope. However, we cannot fully control the transportation, transfer, delivery, or customs processing time of logistics providers.

During holidays, new product launches, promotional campaigns, or other periods of high order volume, order processing and shipping times may be longer than usual.

10. Wholesale Order Shipping

For wholesale clothing clearance orders:

1. Large-volume orders may require additional processing and preparation time.
2. Wholesale orders may use different shipping methods depending on the quantity and volume of the goods.
3. Large shipments may be transported by dedicated freight services, air freight, sea freight, or other suitable shipping methods.
4. Shipping costs and delivery methods may be calculated based on the weight, volume, destination, and quantity of the products.
5. If you are planning a large purchase, we recommend contacting us before placing the order to confirm product availability, shipping costs, and the most suitable delivery solution.

11. Remote Areas

Certain remote addresses may require additional delivery charges, or the logistics provider may not be able to provide direct delivery services.

If your delivery address is located in a remote area, we may contact you before shipment to confirm the available delivery method and any additional charges that may apply.

12. Unsuccessful Delivery and Returned Packages

If the logistics provider attempts delivery multiple times but the recipient is unavailable, or if a package is returned because of an incorrect address, refusal to pay local taxes or duties, refusal to accept the package, or other similar reasons, additional shipping charges may apply.

If a package is returned to our warehouse in China for any of the above reasons, the costs associated with reshipping the package may be the responsibility of the customer.

13. Shipping Restrictions

Certain products or destinations may be subject to restrictions imposed by local laws, customs regulations, logistics requirements, or carrier policies.

If a product cannot be legally or normally shipped to a particular country or region, we reserve the right to refuse or cancel the relevant order.

If an order cannot be completed due to shipping restrictions and payment has already been made, we will handle the matter according to the specific circumstances and our applicable refund policy.

14. Order Consolidation

If the same customer places multiple orders within a short period, we may consolidate the orders into a single shipment when logistics conditions allow.

If the orders have already been separately dispatched or handed over to different logistics providers, consolidation may no longer be possible.

15. Contact Us

If you have any questions regarding shipping, shipment tracking, shipping fees, or order dispatch, please contact us through the customer service channels provided on our website.

When contacting us, please provide your order number whenever possible so that we can locate your order more quickly.

We will assist you with your inquiry within a reasonable period of time.

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Shipping Policy Last Updated: August 27, 2026